Privacy Policy

Last Updated: November 2025

CallNest, LLC (“CallNest,” “we,” “us,” or “our”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, engage with our client portal, or communicate with our team.

CallNest, LLC exclusively serves U.S.-based companies. All operations, data handling, and services are conducted and governed under CallNest, LLC, a Delaware limited liability company operating within the United States.

1. Information We Collect

We collect the following categories of information, depending on your interaction with our Services:

Account Information: Your name, email address, phone number, and company details provided during sign-up, onboarding, or support interactions.
Service Data: Lead lists, CRM records, call logs, and communications processed through the CallNest platform or integrated tools such as GoHighLevel (“GHL”).
Usage Data: Technical information including IP address, browser type, device information, time zone, and activity logs for analytics, troubleshooting, and security purposes.
Payment Data: Limited billing and transaction details processed securely through third-party providers (e.g., Stripe, Wise, or authorized financial institutions).

2. How We Use Your Information

We use personal data only for legitimate business purposes, including to:

Deliver, operate, and maintain our Services.
Authenticate accounts and manage secure client access.
Send invoices, account updates, and service communications.
Analyze usage patterns and improve functionality.
Enforce contractual obligations and comply with applicable laws.
Detect, prevent, and address fraud, misuse, or security incidents.

3. Legal Basis for Processing

Contract Performance: To fulfill our service agreements with clients.
Legal Compliance: To comply with federal and state laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.
Legitimate Interests: To operate and enhance our business securely and efficiently.
Consent: Where required (e.g., for optional marketing or cookies).

We may share your information only with trusted third parties that assist us in providing our Services, including:

CRM and automation platforms (e.g., GoHighLevel).
Payment processors (e.g., Stripe, Wise, or U.S. financial institutions).
Authorized contractors or subsidiaries performing work on behalf of CallNest, LLC, under strict confidentiality and data protection obligations.

All processing and data storage are governed by U.S. law. If operational support occurs abroad (e.g., with a verified service partner), data handling remains under CallNest, LLC’s control and compliant with contractual data protection requirements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve site performance, measure engagement, and maintain session security. You may adjust or disable cookies in your browser settings, though some features may not function properly without them.

6. Data Retention

We retain personal data only as long as necessary to:

Provide ongoing Services.
Meet contractual or legal obligations.
Resolve disputes or enforce agreements.

Lead or performance data may be archived in anonymized or aggregated form for analytics and service improvement.

7. Your Rights and Choices

You may exercise the following rights regarding your data, subject to applicable law:

Access or request a copy of your personal data.
Request correction or deletion of inaccurate or outdated data.
Opt out of marketing communications.
Withdraw consent where processing is based on consent.

Requests may be submitted to privacy@call-nest.com. We may require verification to protect your account.

8. Security of Your Information

We implement industry-standard safeguards, including encryption, firewalls, access controls, and secure storage protocols. While no system is completely immune from risk, CallNest takes reasonable measures to prevent unauthorized access, loss, or disclosure.

9. U.S. Jurisdiction and Compliance

CallNest, LLC operates exclusively within the United States and complies with federal and state data privacy and telecommunications laws, including the TCPA, CAN-SPAM, and FTC guidelines.

We do not target or solicit data subjects outside the United States, and any incidental foreign data handling is secured under CallNest, LLC’s U.S. legal framework.

10. Third-Party Links and Integrations

Our platform may contain links or integrations with third-party tools (e.g., CRMs, analytics providers, or payment processors). CallNest is not responsible for the privacy practices of those third parties. Please review their respective policies when using integrated tools.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect information from minors. If you believe a minor has provided us with data, please contact us for prompt removal.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated terms.

13. Contact Us

For privacy questions, data requests, or compliance inquiries, please contact:

CallNest, LLC
Email: privacy@call-nest.com
Registered Address: 800 N King Street, Suite 304-1381, Wilmington, Delaware 19801, USA